Kore.ai
Enterprise agentic AI and conversational AI platform for banking, insurance, healthcare, retail, and telecommunications. Products: XO Platform, GALE (GenAI orchestration), SmartAssist, AgentAssist.
Regional availability·8 regions
- US East
- US West
- EU (Germany)
- EU (Ireland)
- UK
- India
- Australia
- Singapore
Description
Kore.ai is one of the leaders of the enterprise conversational AI and agentic AI market, operating since 2014. Founded by Raj Koneru with headquarters in Orlando (Florida, USA) and a large R&D centre in Hyderabad (India), the company develops a full stack for building and deploying conversational assistants and autonomous AI agents for large enterprises. The flagship offering is the XO Platform (Experience Optimization) — a low-code environment for designing, training, and deploying virtual assistants handling 100+ languages and 35+ channels (web, mobile, IVR/voice, WhatsApp, Microsoft Teams, Slack, SMS, email, Facebook Messenger).
In 2024 Kore.ai launched GALE — a GenAI orchestration platform for the enterprise: LLM-agnostic (OpenAI, Anthropic, Google, Cohere, Llama, Mistral, NVIDIA NIM), with native RAG, function calling, guardrails, multi-agent orchestration, and full production telemetry. Dedicated industry variants include BankAssist, HealthAssist, RetailAssist, ITAssist, and AgentAssist (assistant for contact-centre agents). The platform is LLM-agnostic with an emphasis on governance, compliance, and deployment in regulated environments.
Scale: 500+ enterprise customers (including PNC Bank, Cigna, Coca-Cola, Roche, AT&T, Airtel), 200M+ monthly users, more than 1.5B interactions per year. Compliance: SOC 2 Type II, HIPAA, GDPR, PCI DSS, ISO 27001, FedRAMP. Kore.ai is consistently named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms (2022–2024). Funding: ~USD 240M (Series E 2024 led by FTV Capital, with participation from NVIDIA NVentures, NEA, Nicola Wealth, and Vistara Capital).
MLOps LifecycleMLOps LifecycleFull model lifecycle: registry, feature store, prompt management, monitoring and human-in-the-loop.
Model Registry
Feature Store
Prompt Management
Monitoring
Human-in-the-Loop
Data & KnowledgeData & Knowledge ManagementData connectors, vector database integration, native vector search and data management (PII, provenance, synthetic data).
ApplicationsAI ApplicationsDomains and use cases this platform is best suited for — from RAG and fine-tuning to scientific research.
SecurityEnterprise SecurityCertifications, access controls and data-protection features essential for corporate deployments and cloud privacy compliance.
Developer EcosystemDeveloper EcosystemDeveloper resources: available SDKs, supported programming languages, and infrastructure features and model-deployment methods.
Pricing & Business ModelPricing & Business ModelBilling models (usage-based, provisioned throughput), resource limits and SLA parameters (uptime, support tiers).
Pricing models
Resource quotas
SLA & Support