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Zendesk

ACTIVE
Zendesk, Inc.
Platform company

American SaaS company providing a customer service platform — ticketing system, helpdesk and AI agents for support. Founded in Denmark in 2007, now headquartered in San Francisco.

Founded2007United States
HQSan FranciscoUnited States
Total funding$10300000B2 · 2014–2022
www.zendesk.comLinkedInXGitHubCrunchbaseWikipedia
01 · About

Zendesk

Founded 2007 · San Francisco, United States

Zendesk is an American SaaS company specializing in customer service software. Founded in 2007 in Copenhagen by three Danish entrepreneurs (Mikkel Svane, Alexander Aghassipour, Morten Primdahl), the company later moved its headquarters to San Francisco. Its flagship product is a ticketing and helpdesk system, used by hundreds of thousands of companies — from SMBs to large enterprises including Uber, Shopify and Tesco.

In 2014 the company went public on the NYSE under the ticker ZEN. In 2022 it was acquired by a consortium of private equity firms Permira and Hellman & Friedman for approximately $10.2B and taken private. Since 2023 Zendesk has aggressively expanded its AI portfolio: customer service AI agents, copilots for support teams and workflow automation. In 2024 it acquired Ultimate.ai, one of the leaders in the AI customer service agent market, integrating their technology into the Zendesk AI product.

Founders

  • Mikkel Svane

    Co-founder and long-time CEO

  • Alexander Aghassipour

    Co-founder and Chief Product Officer

  • Morten Primdahl

    Co-founder and CTO

02 · What they do

Domain of activity

2 areas · 4 technologies · 4 industries
What they do2Areas
  • Agent systems
  • Process automation
How they do it4Technologies
  • Agentic AI
  • LLM
  • NLP
  • Generative AI
Who for4Industries
  • Retail
  • Finance & banking
  • Telecommunications
  • Media & entertainment
03 · Geography

Global presence

HQ San Francisco · 24 offices · 1 regions
Global
04 · Metrics

Scale & funding

founded 2007 · Leveraged buyout (LBO)
2007founded
$10.3Btotal funding
Leveraged buyout (LBO)latest round
maturedevelopment stage
Privatenot listed
activestatus
$10.3B
total funding
2 · 2014–2022
IPO (NYSE:ZEN)May 2014Goldman Sachs, Morgan StanleyNYSE IPO under ticker ZEN; raised approximately $100M at a valuation of around $1.7B.
$100M
Leveraged buyout (LBO)June 2022Permira, Hellman & FriedmanAcquisition and NYSE delisting; deal closed in November 2022.
$10.2B
05 · Portfolio

Products & solutions

1 ai platforms
06 · Relations

Organizational relations

2 strategic relations

Strategic relations

2
  • Acquisition
    In 2024 Zendesk acquired Ultimate.ai, a Dutch AI customer service agent startup.
  • Acquired by
    In 2022 Zendesk was acquired by a consortium of Permira and Hellman & Friedman for approximately $10.2B; the company delisted from NYSE and operates as a private company.
07 · Classification

Profile & metadata

4 classification · 7 external links

Classification

  • Statusactive
  • Development stagemature
  • Listed onNoprivate
  • Organization typePlatform company

External links